Return Policy

DATE OF LAST UPDATE: APRIL 3, 2023

Returns

We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging.

Returns will be processed within 7-10 days of receipt.

You will be notified via email once your refund has been approved in our system.

To qualify for a merchandise refund, items must be returned in original, unused condition, in original packaging and tags attached. You must also return any free promotional items you received with your original order.

Return refunds do not include shipping charges, you will be refunded for the goods returned only.

Some of our goods come with a guarantee or warranty from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We will assess a warranty claim in accordance with your legal rights, upon receipt of a proof of purchase and inspection of the good.

It is a condition of sale that goods are not resold for commercial purposes and that goods are returned to the country from which they were purchased.

All eligible items returned for refund must be returned in the original condition with tags attached (unless faulty).

Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty).

When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return.

Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Online purchases can be posted back to our warehouse at 2/28 Access Cres, Coolum Beach QLD 4573.

Note: Online orders purchased using PayPal cannot be returned in store and must be returned via mail.

If you have any questions, please contact the Customer Service team for assistance at admin@skitzo.com.