Shipping
DATE OF LAST UPDATE: APRIL 3, 2023
Delivery
Orders are processed next business day, and dispatch typically within 1-5 business days. Where your item(s) needs to be sourced from our retail stores, please allow an additional 1-2 business days. However, during peak periods delays with dispatch may occur. If you have not received your tracking notification within 3 days of placing your order, please contact our Customer Service team for assistance at admin@skitzo.com.
Orders may be split across multiple parcels, and items ordered together may not be shipped on the same day. Once dispatched, you will receive a Shipping email from us which lists all items included in each parcel.
Australia
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AUSTRALIA WIDE |
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Service |
Order Total |
Cost |
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STANDARD SHIPPING VIC / SA / QLD 2 - 5 business days NSW / TAS 3 - 7 business days WA / NT 8 - 10 business days |
Under $75 AUD |
$9.95 AUD |
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Order $75+ AUD |
FREE |
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EXPRESS SHIPPING VIC / SA / QLD 1 - 3 business days NSW / TAS 2 - 5 business days WA / NT 3 - 8 business days |
Flat Rate |
$13.95 AUD |
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Selecting Express Shipping guarantees your order will be prioritised by our Online Packing Team & shipped using an Express service with Australia Post. If your order contains items low in stock the estimated processing and packing time will still apply. |
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International
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NEW ZEALAND |
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Service |
Order Total |
Cost |
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STANDARD SHIPPING 3 - 5 business days |
Under $75 AUD |
$14.95 AUD |
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Order $75+ AUD |
FREE |
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EXPRESS SHIPPING 2 - 3 business days |
Flat Rate |
$18.95 AUD |
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ALL OTHER INTERNATIONAL |
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Service |
Order Total |
Cost |
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STANDARD SHIPPING 3 - 10 business days |
Under $100 AUD |
$20.95 AUD |
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Order $100+ AUD |
FREE |
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EXPRESS SHIPPING 2 - 3 business days |
Flat Rate |
$23.95 AUD |
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Selecting Express Shipping guarantees your order will be prioritised by our Online Packing Team & shipped using an Express service. If your order contains items low in stock the estimated processing and packing time will still apply.
Estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes.
We ship to the following international countries:
Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States |
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How do I track my order?
If you’re a member of our Skitzo Society and were signed in when you placed your order, you can track your orders status via your account. Simply sign in and head to Order History in your account dashboard.
Once your order has tracking information assigned, you will receive an email advising you of your tracking number (keep an eye on your junk and spam folders). Once you’ve been supplied the tracking number, you can track the delivery status directly via the tracking portal.
If it has been more than the specified days since you placed your order and you have not received your shipping confirmation, please contact Customer Service at admin@skitzo.com so we can assist you.